Refunds, Returns & Subscription Cancellation Policy

Last updated: 16 June 2026

This Refunds, Returns & Subscription Cancellation Policy applies to purchases made from Owlaroo, owned and operated by Owlytic (Pty) Ltd.

Owlaroo sells digital printable learning resources, including worksheets, workbooks, flashcards, posters, reading books, colouring pages, activity packs, bundles, free resources, memberships, subscriptions and related downloadable products.

Business name: Owlytic (Pty) Ltd
Trading as: Owlaroo
Email: hi@owlaroo.com
Telephone: +27871531858
Physical address: 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa

By purchasing from Owlaroo, downloading a file, accessing a product, joining a membership, subscribing to recurring access, or using any Owlaroo digital resource, you agree to this Policy.

This Policy should be read together with our Terms and Conditions, Privacy Policy, Copyright & Trademark Notice, Digital Download Policy and Licence & Usage Terms.

1. Important digital product notice

Owlaroo sells digital products only, unless a product page clearly states otherwise.

No physical product will be shipped.

Because Owlaroo products are digital downloads that can be accessed, copied, saved and printed immediately after purchase, Owlaroo does not offer refunds, returns or exchanges once a product has been purchased, accessed, downloaded, opened, delivered or made available, except where required by applicable law or where Owlaroo chooses to provide a remedy at its discretion.

By purchasing a digital product from Owlaroo, you acknowledge and agree that:

1. the product is digital;
2. no physical item will be delivered;
3. the product may become available immediately after successful payment;
4. digital files cannot be returned in the same way as physical goods;
5. access to the product may begin immediately after purchase;
6. all sales are generally final once the product is made available;
7. refunds are not given for change of mind, accidental purchase, wrong selection, or failure to read the product description.

Nothing in this Policy is intended to limit any non-excludable consumer rights that may apply by law.

2. No returns for digital products

Digital products cannot be physically returned.

For this reason, Owlaroo does not accept returns on:

1. PDF files;
2. ZIP files;
3. printable worksheets;
4. flashcards;
5. workbooks;
6. posters;
7. reading books;
8. colouring books;
9. activity packs;
10. bundles;
11. free downloads;
12. membership downloads;
13. subscription content;
14. digital learning resources;
15. any file that has been accessed, downloaded, opened, delivered or made available.

If you no longer want the product, have changed your mind, purchased the wrong product, selected the wrong language or paper size, expected a physical product, or no longer need the resource, this does not qualify for a refund.

3. Please check before purchasing

Before completing checkout, you are responsible for checking:

1. the product title;
2. the product description;
3. the preview images;
4. the product mockups;
5. the product type;
6. the file format;
7. the language;
8. the paper size;
9. the number of pages;
10. the age group;
11. the skills covered;
12. whether A4, US Letter or both are included;
13. whether English, Afrikaans or both are included;
14. whether the product is a single product, bundle, membership product or subscription product;
15. the price;
16. the selected currency;
17. the licence and usage terms;
18. the fact that the product is digital and no physical item will be shipped.

Owlaroo provides product information to help you make an informed decision before purchasing.

4. When refunds will not be given

Owlaroo will not usually provide refunds, returns, exchanges, credits or cancellations where:

1. you changed your mind;
2. you bought the wrong product;
3. you selected the wrong language;
4. you selected the wrong paper size;
5. you expected a physical product;
6. you did not read the product description;
7. you did not check the preview images;
8. you no longer need the product;
9. your child, learner or class did not enjoy the product;
10. the product did not meet a personal expectation that was not stated in the product description;
11. you do not have the correct software to open the file;
12. you do not have a suitable printer;
13. your printer settings affected the result;
14. your screen colours differ from printed colours;
15. you printed the file incorrectly;
16. you used the wrong paper size;
17. you cut, laminated or prepared the file incorrectly;
18. you downloaded or accessed the file and then requested a refund;
19. you forgot to cancel a subscription before renewal;
20. you did not use a subscription during the paid period;
21. you failed to download subscription resources before cancellation or expiry;
22. your internet connection, device, browser, email provider or printer caused the issue;
23. you breached Owlaroo’s licence terms;
24. you shared, uploaded, resold or redistributed the file;
25. you opened a payment dispute or chargeback without contacting Owlaroo first.

5. Situations where Owlaroo may provide a remedy

Although Owlaroo generally does not offer refunds for digital products, we may consider a remedy where:

1. the wrong file was supplied because of an error by Owlaroo;
2. the file is corrupted and cannot be opened after reasonable troubleshooting;
3. the product is materially different from the product description;
4. a duplicate purchase of the same product was made accidentally and reported promptly;
5. payment was taken but the product was not made available;
6. the product has become unavailable before delivery;
7. applicable consumer law requires a remedy.

A remedy may include one or more of the following, at Owlaroo’s discretion or where legally required:

1. correcting the file;
2. replacing the file;
3. resending the download link;
4. providing an alternative download;
5. issuing store credit;
6. issuing a partial refund;
7. issuing a full refund where required by law;
8. providing technical download assistance.

Owlaroo will usually try to fix or replace a faulty digital file before considering a refund.

6. How to request help with a product issue

If you believe there is a genuine issue with your digital product, contact Owlaroo at hi@owlaroo.com.

Please include:

1. your order number;
2. the email address used for the order;
3. the product name;
4. the date of purchase;
5. a clear description of the issue;
6. screenshots, if relevant;
7. the device and software you are using, if relevant;
8. the exact error message, if any.

Requests should be submitted as soon as reasonably possible after purchase.

Owlaroo may ask for additional information to assess the issue.

Submitting a request does not guarantee a refund.

7. Download problems

If you cannot access or download your purchased product, Owlaroo may help by:

1. checking your order;
2. resending the download link;
3. checking whether payment was completed;
4. confirming the email address used;
5. advising you to check spam or junk folders;
6. assisting with basic file access issues;
7. replacing a corrupted file where the problem is caused by the original file.

Owlaroo is not responsible for problems caused by:

1. incorrect email addresses;
2. full inboxes;
3. blocked or filtered emails;
4. unstable internet connections;
5. lack of storage space;
6. outdated PDF readers;
7. unsupported devices;
8. printer errors;
9. browser issues;
10. third-party platform outages;
11. customer failure to save or back up files.

8. Duplicate purchases

If you accidentally purchase the exact same product more than once, contact Owlaroo promptly at hi@owlaroo.com.

Owlaroo may, at its discretion, issue a refund, credit or alternative product access for the duplicate purchase if:

1. the duplicate purchase is clear;
2. the request is made promptly;
3. the product has not been abused, shared or redistributed;
4. there is no evidence of misuse or licence breach.

Duplicate purchase refunds are not guaranteed.

9. Bundles

Bundle purchases are treated as digital product purchases.

Because bundles usually contain multiple digital products made available after purchase, bundle sales are final once accessed, downloaded, delivered or made available.

Owlaroo does not provide refunds for bundles where:

1. you only wanted some of the included products;
2. you later purchased one of the products separately;
3. you already owned some of the included products;
4. you did not read the bundle description;
5. you changed your mind;
6. you no longer need the bundle;
7. you expected a physical item.

If a specific file inside a bundle is faulty, Owlaroo may replace or correct that specific file.

10. Sale items, launch prices, coupons and promotions

Refunds are not provided because a product later goes on sale or because you forgot to use a coupon code.

Coupon codes must be applied before checkout is completed.

Owlaroo is not required to apply a coupon, discount, sale price or promotional offer after an order has already been placed.

Launch prices, promotional prices and discounts may be changed, removed or ended at any time.

11. Free products

Free products, free starter packs, samples, previews and lead magnets are provided as-is.

Owlaroo does not provide refunds, compensation or replacement value for free products.

Owlaroo may change, remove, replace or discontinue free products at any time.

Free products remain subject to Owlaroo’s licence and copyright restrictions.

12. Subscription and membership products

Owlaroo may offer subscriptions, memberships, learning clubs, printable libraries, monthly printable packs, recurring access, paid member areas, or other recurring digital products.

Subscription and membership products are also digital products.

By subscribing, you agree that:

1. your subscription gives you access to the content, products, downloads or benefits described at the time of purchase;
2. access may begin immediately after successful payment;
3. subscription content is digital and cannot be physically returned;
4. recurring payments may be charged according to the selected billing cycle;
5. you are responsible for cancelling before your next renewal if you do not wish to continue;
6. renewal payments are generally non-refundable once processed;
7. failure to use the subscription does not entitle you to a refund;
8. forgetting to cancel does not entitle you to a refund;
9. subscription access may be suspended if payment fails;
10. Owlaroo may change, update, replace or remove subscription content from time to time.

13. Subscription billing

Subscriptions may be billed monthly, annually or according to another billing period shown at checkout.

The billing period, price, renewal date and included benefits will be displayed or made available before purchase.

By purchasing a subscription, you authorise the relevant payment provider to process recurring payments according to the selected subscription plan.

You are responsible for ensuring that your payment details remain valid and up to date.

If a recurring payment fails, Owlaroo may suspend access until payment is completed.

14. Subscription cancellation

You may cancel your subscription according to the cancellation method available on the website, through your customer account, through the payment provider where applicable, or by contacting hi@owlaroo.com.

Cancellation stops future recurring billing.

Cancellation does not automatically refund payments already made.

Unless stated otherwise or required by law:

1. cancelling a subscription stops the next renewal;
2. you remain responsible for fees already charged;
3. no refund is given for the current billing period;
4. no partial or prorated refund is given for unused time;
5. access may continue until the end of the paid billing period, unless access is terminated due to breach, failed payment or misuse;
6. after cancellation, you may lose access to member-only content, download areas, new releases and subscription benefits.

You should cancel before your next renewal date to avoid being charged again.

15. Fixed-term subscriptions and legally required cancellation rights

Where a subscription or membership is considered a fixed-term consumer agreement under applicable law, the cancellation rights and obligations required by that law will apply.

Where applicable, a customer may be entitled to cancel a fixed-term consumer agreement by giving the required written or recorded notice.

Where applicable, Owlaroo may be entitled to charge for amounts owed up to the cancellation date, content already supplied, services already provided, discounts granted, or a reasonable cancellation charge as permitted by law.

Nothing in this Policy is intended to remove consumer rights that cannot lawfully be excluded.

16. Subscription renewal refunds

Owlaroo does not generally refund subscription renewals.

This includes situations where:

1. you forgot to cancel;
2. you did not use the subscription;
3. you did not download available resources;
4. you no longer need the subscription;
5. your child or class stopped using the resources;
6. you missed the renewal reminder;
7. you selected the wrong plan;
8. your payment method was charged automatically according to the subscription terms.

You are responsible for managing your subscription and cancelling before renewal.

Owlaroo may consider a renewal refund at its discretion only where:

1. duplicate billing occurred;
2. a clear payment processing error occurred;
3. the subscription was renewed after cancellation due to a technical error;
4. applicable law requires a refund.

17. Subscription content already downloaded

If you download subscription content during an active subscription, your use of that content remains subject to Owlaroo’s licence terms.

Cancellation of a subscription does not give you the right to resell, share, upload, redistribute, copy, edit for resale or commercially exploit any downloaded content.

Owlaroo may restrict excessive, automated, suspicious or bulk downloading.

Mass downloading for the purpose of cancelling immediately, sharing, reselling, archiving an entire library, or bypassing the intended subscription model is prohibited.

Owlaroo may suspend or terminate access without refund where subscription misuse is suspected.

18. Subscription access after cancellation

After cancellation, your access will depend on the type of subscription and website functionality.

Unless stated otherwise:

1. monthly subscribers may keep access until the end of the paid monthly period;
2. annual subscribers may keep access until the end of the paid annual period;
3. failed payment may result in immediate suspension;
4. licence breach may result in immediate termination;
5. account misuse may result in immediate termination;
6. member-only download areas may become unavailable after the subscription expires;
7. access to new content stops when the subscription ends.

Owlaroo is not responsible if you fail to download permitted resources before your subscription expires.

19. Changes to subscription content

Owlaroo may add, remove, replace, update, rename, reorganise, bundle, unbundle or discontinue subscription content.

A subscription does not guarantee permanent availability of every product, file, category, resource, download or benefit.

Owlaroo may make changes to improve the membership, remove outdated content, correct errors, protect intellectual property, manage licensing, or update the learning library.

Changes to subscription content do not automatically entitle you to a refund.

20. Discontinued subscriptions or membership services

If Owlaroo permanently discontinues a paid subscription or membership service, Owlaroo may, where appropriate and legally required:

1. provide notice;
2. allow continued access until the end of the paid period;
3. provide replacement access;
4. provide store credit;
5. provide a partial refund for an unused prepaid period;
6. provide another reasonable remedy.

The remedy will depend on the subscription type, the content already supplied, the access already used, the billing period and applicable law.

21. Account termination and licence breach

Owlaroo may suspend or terminate access to products, downloads, subscriptions, memberships or customer accounts if you breach Owlaroo’s Terms and Conditions, Licence & Usage Terms, Copyright & Trademark Notice or this Policy.

Examples of breach include:

1. sharing files;
2. reselling files;
3. uploading files to groups, drives, marketplaces or websites;
4. using files commercially without permission;
5. mass downloading;
6. account sharing;
7. payment fraud;
8. chargeback abuse;
9. copying Owlaroo artwork or designs;
10. using content outside the permitted licence.

Where access is suspended or terminated due to breach, no refund will be given unless required by law.

22. Chargebacks and payment disputes

If there is a problem with your order, download or subscription, you should contact Owlaroo first at hi@owlaroo.com.

Opening a chargeback or payment dispute without first allowing Owlaroo a reasonable opportunity to assist may result in:

1. suspension of downloads;
2. suspension of subscription access;
3. account restriction;
4. termination of access;
5. refusal of future purchases;
6. investigation of the order;
7. submission of evidence to the payment provider.

Fraudulent, false or abusive chargebacks may result in legal action.

23. Refund method and timing

If Owlaroo approves a refund, the refund will usually be processed through the original payment method where possible.

Refund timing depends on:

1. the payment provider;
2. the customer’s bank;
3. the card issuer;
4. currency conversion processes;
5. fraud checks;
6. international transaction processing.

Where legally required, refunds will be processed within the period required by applicable law.

Owlaroo is not responsible for delays caused by banks, card issuers, payment gateways or third-party payment processors.

Refunds may not include bank charges, currency conversion fees, international transaction fees, payment provider fees or other charges imposed by third parties, unless required by law.

24. Currency conversion and international payments

Owlaroo may display prices in multiple currencies.

If a refund is approved, the refunded amount may differ from the original amount paid due to:

1. exchange rate changes;
2. bank conversion rates;
3. card issuer fees;
4. payment provider fees;
5. international transaction fees;
6. currency conversion charges.

Owlaroo is not responsible for currency differences, bank fees or third-party charges unless required by law.

25. Consumer rights

Nothing in this Policy is intended to exclude, restrict or limit any consumer rights that cannot lawfully be excluded.

If applicable consumer protection law requires Owlaroo to provide a refund, replacement, correction, credit or other remedy, Owlaroo will comply with that law.

Where a law gives you rights that cannot be removed by contract, those rights remain in force.

Where legally permitted, Owlaroo’s liability will be limited according to its Terms and Conditions.

26. Contact for refund, return or subscription queries

For refund, download, return, subscription, cancellation or billing queries, contact:

Owlytic (Pty) Ltd trading as Owlaroo
Email: hi@owlaroo.com
Telephone: +27871531858
Address: 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa