Terms and Conditions

Last updated: 16 June 2026

These Terms and Conditions govern the use of Owlaroo, the purchase and download of digital products, and any related services offered through Owlaroo.

Owlaroo is owned and operated by Owlytic (Pty) Ltd, a private company registered in South Africa.

Business name: Owlytic (Pty) Ltd
Trading as: Owlaroo
Company registration number: 2024/576231/07
Email: hi@owlaroo.com
Telephone: +27871531858
Physical address: 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa

By accessing the Owlaroo website, creating an account, purchasing a product, downloading a file, subscribing to a membership, or using any Owlaroo resource, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you must not use the website, purchase products, download resources, or access Owlaroo content.

1. Definitions

In these Terms, unless the context indicates otherwise:

“Owlaroo”, “we”, “us”, or “our” means Owlytic (Pty) Ltd trading as Owlaroo.

“Website” means the Owlaroo website, online shop, checkout pages, product pages, download areas, membership areas, blog, learning hub, forms, and any related online platform operated by Owlaroo.

“User”, “customer”, “you”, or “your” means any person who visits, browses, registers, purchases from, downloads from, or uses the Website or any Owlaroo product.

“Products” means digital printable resources, worksheets, workbooks, flashcards, posters, colouring pages, reading books, activity packs, bundles, learning resources, downloadable files, memberships, subscriptions, free resources, and any other digital content made available by Owlaroo.

“Digital product” means any product supplied electronically, including PDF files, ZIP files, digital downloads, printable files, online resources, digital learning materials, templates, or electronic documents.

“Licence” means the limited permission granted to you to use a purchased or downloaded Owlaroo product in accordance with these Terms.

“Single classroom” means one teacher, educator, practitioner, homeschool parent, tutor, therapist, or caregiver using the resource with their own children or learners under their direct teaching or care.

“Personal use” means use by one individual or one household for non-commercial learning, play, teaching, or educational support.

“Extended use” means use by more than one teacher, classroom, centre, school, tutoring business, therapy practice, organisation, or commercial operation.

2. Who may use Owlaroo

Owlaroo products are intended to be purchased and used by adults, including parents, guardians, teachers, homeschool families, tutors, caregivers, therapists, and educational professionals.

You may use the Website only if you are legally capable of entering into a binding agreement, or if you are using the Website with the consent and supervision of a parent or legal guardian.

Children may enjoy and learn from Owlaroo resources, but purchases, account creation, payment, downloads, and communication with Owlaroo must be handled by an adult.

By using the Website or purchasing a Product, you confirm that:

the information you provide is true, accurate, current, and complete;
you have the legal authority to make the purchase;
you will use the Products only in accordance with these Terms;
you will not use Owlaroo Products for any unlawful, harmful, misleading, abusive, infringing, or unauthorised purpose.

3. Nature of Owlaroo products

Owlaroo sells and provides digital learning resources, including printables for early learning, home education, classroom use, reading support, activity-based learning, language development, fine motor practice, creative play, and related educational themes.

Unless clearly stated otherwise, all Products are digital products only.

No physical product will be shipped.

After successful payment, digital Products are made available through download links, customer account areas, email delivery, or another electronic delivery method.

Owlaroo may offer Products in different formats, languages, sizes, or variations, including but not limited to:

A4 format;
US Letter format;
English versions;
Afrikaans versions;
colour versions;
black-and-white or ink-friendly versions;
PDF files;
ZIP files;
bundled files.

The exact contents of each Product are described on the relevant product page. You are responsible for checking the product description, file format, language, paper size, number of pages, and licence terms before completing your purchase.

4. Educational purpose and no guarantee of results

Owlaroo Products are designed to support learning, creativity, vocabulary development, fine motor skills, early reading, early maths, classroom activities, homeschooling, and child-friendly educational engagement.

However, Owlaroo does not guarantee that any Product will produce a specific educational outcome, developmental outcome, academic result, behavioural result, therapeutic result, or learning improvement.

Every child develops differently. The effectiveness of educational resources depends on many factors, including the child’s age, developmental stage, interest, environment, support, consistency, and adult guidance.

Owlaroo Products are not a substitute for professional educational assessment, medical advice, psychological advice, occupational therapy, speech therapy, remedial intervention, professional curriculum advice, or any other professional service.

Where a child has learning, developmental, medical, emotional, sensory, behavioural, or psychological needs, you should seek assistance from an appropriately qualified professional.

5. Adult supervision and safety

Owlaroo Products may involve printing, cutting, colouring, laminating, gluing, tracing, writing, play activities, sorting, matching, or other hands-on learning tasks.

You are responsible for ensuring that Products are used safely and appropriately for the child’s age and ability.

Adult supervision is required where activities involve:

scissors;
staplers;
laminators;
paper cutters;
glue;
small cut-out pieces;
loose cards;
choking-risk items;
sensory materials;
art materials;
any tool, material, or activity that may require supervision.

Owlaroo is not responsible for injury, loss, damage, allergic reaction, misuse, choking risk, printing error, preparation error, or any harm arising from the way a Product is printed, prepared, stored, supervised, or used.

6. Product previews and descriptions

Owlaroo aims to present Products accurately through product descriptions, mockups, previews, sample images, file details, and product information.

Product images and mockups are for display purposes. Colours, print quality, size, sharpness, paper finish, and final appearance may vary depending on your screen, printer, ink, paper, device settings, print settings, and software.

You are responsible for checking:

the product title;
the product description;
the language;
the paper size;
the file format;
the number of pages;
whether the Product is downloadable only;
whether the Product is suitable for your intended use;
the licence restrictions;
the price and currency displayed before checkout.

Owlaroo may update product images, descriptions, file formats, preview images, mockups, and downloadable files from time to time.

7. Prices, currencies, taxes, and payment

Prices are displayed on the Website in the currency available or selected at the time of browsing or checkout.

Owlaroo may support multiple currencies, including South African Rand, United States Dollar, and Euro, depending on the Website settings and payment gateway availability.

Currency conversion may be handled automatically by the Website, a currency conversion plugin, your payment provider, your card issuer, or a third-party payment service. Exchange rates may change and may include conversion fees, international transaction fees, card fees, payment gateway fees, or bank charges.

Owlaroo is not responsible for additional fees charged by your bank, card provider, PayPal, Paystack, payment gateway, currency conversion provider, or financial institution.

All prices may be changed at any time without prior notice. A price change will not affect an order that has already been accepted and paid for.

Owlaroo may offer launch prices, promotional prices, coupon codes, discounts, bundle prices, or limited offers. Such offers may be withdrawn, changed, or corrected at any time.

You agree to pay the full amount displayed at checkout before completing your order.

Payment must be made through the payment methods made available on the Website at the time of checkout. Owlaroo may use third-party payment processors to process payments securely.

Owlaroo does not store full card details on its own systems unless clearly stated otherwise. Payment processing is handled by third-party payment providers according to their own security standards, terms, and privacy practices.

8. Order process and electronic transactions

Before placing an order, you will be given an opportunity to review your cart, check product details, confirm your billing information, select or confirm your payment method, and correct errors where the Website functionality allows.

By clicking the final order, payment, purchase, subscribe, download, or similar confirmation button, you confirm that:

you have reviewed the order;
you understand that the Product is digital unless stated otherwise;
you understand the licence terms;
you agree to pay the displayed amount;
you agree to these Terms and any additional terms shown at checkout;
you authorise the selected payment provider to process the transaction.

An order is accepted only once payment has been successfully received or authorised and Owlaroo has made the Product available for download, access, or delivery.

Owlaroo may refuse, cancel, or reverse an order where:

payment fails;
payment is reversed or disputed;
fraud is suspected;
the Product was listed at an obvious error price;
the Product is unavailable;
the customer breaches these Terms;
the order appears unlawful, abusive, unauthorised, or suspicious;
Owlaroo is legally required or reasonably entitled to cancel the order.

9. Digital delivery and downloads

Digital Products are usually made available shortly after successful payment.

Delivery may take place through:

a download link on the order confirmation page;
an email link;
your customer account;
a membership area;
another electronic delivery method.

You are responsible for providing a correct email address and maintaining access to your email account.

You are responsible for downloading and saving your purchased files within the download period made available to you.

Owlaroo may limit the number of download attempts, set download expiry periods, or restrict access to files where reasonably necessary for security, licensing, technical, or anti-piracy reasons.

If you experience difficulty downloading a file, contact Owlaroo at hi@owlaroo.com within a reasonable time after purchase.

Owlaroo is not responsible for download issues caused by:

incorrect email addresses;
full inboxes;
spam filters;
blocked email accounts;
unstable internet connections;
device storage problems;
printer or software limitations;
customer device incompatibility;
outdated PDF readers;
third-party platform outages;
customer failure to save or back up the files.

10. Refunds, returns, and cancellations for digital products

Due to the nature of digital downloadable Products, Owlaroo generally does not offer refunds once a digital Product has been accessed, downloaded, opened, delivered, or made available to you, except where required by applicable law or where Owlaroo chooses to do so at its discretion.

Digital Products cannot be physically returned.

You are responsible for checking the product description, language, paper size, format, and licence terms before purchase.

Owlaroo may consider a refund, replacement, repair, correction, store credit, or alternative download where:

the wrong file was supplied due to an error by Owlaroo;
the download file is corrupted and cannot reasonably be opened after troubleshooting;
the Product is materially different from the product description;
a duplicate purchase was made accidentally and reported promptly;
applicable consumer law requires a remedy.

Owlaroo will not usually provide a refund where:

you changed your mind after purchase;
you bought the wrong Product;
you selected the wrong language or paper size;
you no longer need the Product;
you expected a physical item;
you do not have suitable software or equipment to open, print, or use the file;
your printer, ink, paper, cutting, laminating, or display settings affect the final appearance;
you do not like the style after purchase, where previews and descriptions were provided;
you breached the licence terms;
the file has already been downloaded and no legal basis for refund applies.

Refund requests must be sent to hi@owlaroo.com with your order number, email address used for the order, Product name, reason for the request, and screenshots or error details where applicable.

Owlaroo may request reasonable information to assess the issue.

Where Owlaroo approves a refund, the refund will usually be processed through the original payment method where possible. Processing times may depend on the payment provider or bank.

Nothing in these Terms is intended to limit any consumer rights that cannot lawfully be excluded.

11. Custom, personalised, and made-to-order products

Owlaroo may offer custom, personalised, commissioned, edited, branded, translated, or made-to-order digital Products from time to time.

Custom or personalised Products are created according to your specifications and may not be eligible for cancellation or refund once work has begun, unless required by applicable law.

You are responsible for providing correct spelling, names, wording, details, images, logos, brand assets, and instructions.

Owlaroo is not responsible for errors in custom Products where the error results from incorrect or incomplete information supplied by you.

Where a proof or preview is provided, you are responsible for checking it carefully before approval.

12. Memberships, subscriptions, and recurring products

Owlaroo may offer memberships, subscriptions, learning clubs, monthly printable packs, recurring access, or member-only Products.

Where a membership or subscription is offered, the specific price, billing period, renewal terms, cancellation method, included resources, and access rules will be displayed at the time of purchase.

By purchasing a subscription, you authorise the relevant payment provider to process recurring payments according to the selected billing cycle.

You are responsible for cancelling your subscription before the next renewal date if you do not wish to continue.

Cancelling a subscription stops future billing but does not automatically refund amounts already paid, unless required by law or stated otherwise.

Owlaroo may change, update, add, remove, or replace membership content from time to time.

Membership access is personal to the purchaser and may not be shared with other users, teachers, schools, centres, organisations, or families unless a separate licence expressly allows it.

If your payment fails, Owlaroo may suspend or terminate your membership access.

Owlaroo may withdraw or discontinue a membership or subscription product by giving reasonable notice where possible.

13. Product licence

When you purchase or download an Owlaroo Product, you are not buying ownership of the file, artwork, design, content, brand, or intellectual property.

You are granted a limited, revocable, non-exclusive, non-transferable licence to use the Product strictly in accordance with these Terms.

Unless the product page states otherwise, each purchased Product may be used for:

personal use;
homeschool use by one household;
use by one teacher, tutor, therapist, practitioner, or caregiver in one single classroom or direct teaching setting;
printing copies for your own children or learners under your direct care;
preparing the resource for your own direct learning environment.

You may print the Product multiple times for your own permitted use.

You may not share the digital file itself with others.

14. Strictly prohibited use of Owlaroo products

You may not, without Owlaroo’s prior written permission:

resell any Owlaroo Product;
redistribute any Owlaroo Product;
share digital files with other people;
upload files to social media, WhatsApp groups, Telegram groups, Facebook groups, Pinterest, marketplaces, cloud drives, school portals, file-sharing websites, AI platforms, or public websites;
send files by email to other teachers, parents, schools, centres, clients, or organisations;
give files away as freebies;
include files in free or paid bundles;
sell printed copies;
sell laminated copies;
sell edited versions;
sell translations;
extract, copy, trace, reuse, or modify the artwork for resale;
recreate the designs for commercial use;
claim any Product, artwork, design, layout, written content, or character as your own;
use any Product as part of a commercial course, paid programme, membership, subscription, school pack, therapy pack, tutoring pack, or printable shop without an extended licence;
upload Products to print-on-demand services for resale;
use Owlaroo content to train artificial intelligence models, image-generation tools, dataset collections, or machine-learning systems;
scrape, copy, crawl, harvest, or systematically download Owlaroo content;
remove copyright notices, branding, watermarks, licence notices, or usage terms;
use Owlaroo Products in a way that damages, dilutes, or misrepresents the Owlaroo brand.

A breach of this licence may result in termination of access without refund and may lead to legal action.

15. Extended licences for schools, centres, organisations, and commercial use

A standard purchase does not automatically include a school-wide, centre-wide, business-wide, district-wide, multi-teacher, multi-classroom, resale, commercial, or organisational licence.

An extended licence may be required where a Product will be used by:

more than one teacher;
more than one classroom;
an entire school;
an ECD centre;
a tutoring business;
a therapy practice;
a training provider;
a corporate programme;
an NGO or community project;
a commercial learning programme;
a membership platform;
multiple branches, campuses, or centres.

Extended use requires written permission from Owlaroo and may require additional fees.

To request extended use, contact hi@owlaroo.com.

16. Free resources

Owlaroo may offer free Products, samples, lead magnets, free starter packs, previews, or promotional downloads.

Free Products remain protected by copyright and licence restrictions.

Downloading a free Product does not give you permission to resell, redistribute, upload, share, edit for resale, or claim the Product as your own.

Owlaroo may remove, change, restrict, or discontinue free Products at any time.

Free Products may require email signup or other reasonable registration steps.

17. Intellectual property

All intellectual property on the Website and in Owlaroo Products belongs to Owlytic (Pty) Ltd, its licensors, suppliers, or content providers, unless stated otherwise.

This includes, but is not limited to:

designs;
illustrations;
characters;
mascots;
worksheets;
flashcards;
posters;
workbooks;
reading books;
PDFs;
downloadable files;
product mockups;
photographs;
graphics;
icons;
text;
layout;
branding;
trademarks;
trade names;
logos;
product names;
website content;
marketing material.

You may not copy, reproduce, modify, distribute, sell, exploit, publish, reverse engineer, recreate, imitate, or use Owlaroo intellectual property outside the licence granted to you.

Nothing on the Website transfers ownership of any intellectual property to you.

18. Trademarks and brand use

Owlaroo, the Owlaroo name, Owlaroo logo, Owlaroo mascot, Owlytic, and related branding may not be used without prior written permission from Owlytic (Pty) Ltd.

You may not use Owlaroo branding in a way that suggests partnership, endorsement, sponsorship, reseller status, affiliation, or approval unless this has been expressly agreed in writing.

19. Accounts and customer responsibility

You may create an account to access downloads, order history, memberships, saved details, or customer features.

You are responsible for maintaining the confidentiality of your login details.

You are responsible for all activity under your account.

You must notify Owlaroo promptly if you believe your account has been accessed without permission.

Owlaroo may suspend or terminate accounts where:

false information is provided;
payment is disputed or reversed;
the licence is breached;
unauthorised file sharing is suspected;
fraudulent activity is suspected;
the Website is misused;
abusive or unlawful conduct occurs;
Owlaroo is legally required to do so.

20. User reviews, comments, and submitted content

Owlaroo may allow customers to submit reviews, testimonials, comments, questions, images, feedback, or other content.

By submitting content to Owlaroo, you confirm that:

the content is accurate and lawful;
you have the right to submit it;
it does not infringe any third-party rights;
it is not defamatory, abusive, hateful, misleading, obscene, discriminatory, unlawful, or harmful;
it does not contain private information about another person without permission.

By submitting content, you grant Owlaroo a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, edit, publish, and share that content for website, product, customer support, marketing, testimonial, and promotional purposes.

Owlaroo may moderate, edit, remove, or refuse to publish user content at its discretion.

Owlaroo is not responsible for user-generated content posted by customers or third parties.

21. Website use and prohibited conduct

You may use the Website only for lawful purposes.

You may not:

hack, disrupt, overload, scan, scrape, or interfere with the Website;
attempt to access restricted areas without permission;
upload malware, viruses, harmful code, or automated scripts;
impersonate another person or business;
use stolen payment details;
commit fraud;
bypass download limits or licence controls;
remove copyright notices;
use bots, scrapers, or automated tools to copy content;
interfere with payment systems;
use the Website to send spam;
abuse staff, other users, or support channels;
use the Website in any way that violates applicable law.

Owlaroo may block, suspend, restrict, or terminate access where misuse is suspected.

22. Third-party services and links

The Website may use or link to third-party services, including payment processors, email platforms, analytics tools, hosting providers, download tools, social media platforms, and external websites.

Third-party services are governed by their own terms, privacy policies, security practices, and procedures.

Owlaroo is not responsible for third-party websites, platforms, failures, delays, outages, fees, disputes, policies, content, or losses.

Your use of third-party services is at your own risk.

23. Privacy and personal information

Owlaroo processes personal information in order to operate the Website, process orders, deliver digital Products, provide customer support, send transactional emails, manage accounts, prevent fraud, improve the Website, comply with legal obligations, and communicate with customers.

Personal information may include details such as your name, email address, billing details, order history, IP address, account details, communication records, and payment status.

Owlaroo will take reasonable steps to protect personal information and process it in accordance with applicable privacy laws, including South African privacy law where applicable.

Payment information may be processed by third-party payment providers and may be subject to their own privacy and security terms.

By using the Website, you consent to the collection and processing of personal information as necessary to provide the Website, Products, downloads, customer support, and related services.

Owlaroo may contact you about your order, downloads, account, subscription, customer support request, legal notices, product updates, or important service information.

Marketing communications will only be sent where permitted by law. You may unsubscribe from marketing emails using the unsubscribe option provided or by contacting hi@owlaroo.com.

Owlaroo’s more detailed privacy practices should be set out in a separate Privacy Policy.

24. International customers

Owlaroo is operated from South Africa, but Products may be available to customers internationally.

By purchasing from outside South Africa, you understand that:

prices may be converted into another currency;
your payment provider may charge conversion or international transaction fees;
digital Products may be subject to your local tax rules;
you are responsible for checking whether the Product is suitable and lawful for use in your country;
delivery is electronic and no physical shipment is provided unless expressly stated;
local consumer protection rights may apply and may differ from South African law.

Nothing in these Terms excludes or limits any mandatory consumer rights that apply to you and cannot lawfully be excluded.

Where any provision of these Terms conflicts with a mandatory consumer protection law in your country, the mandatory law will apply only to the extent required.

25. Taxes and duties

Digital Products may be subject to value-added tax, sales tax, goods and services tax, digital services tax, or other taxes depending on your location, the payment provider, and applicable law.

Where tax is charged at checkout, it will be displayed where possible.

You are responsible for any taxes, fees, bank charges, currency conversion charges, or other costs imposed by your country, bank, payment provider, or tax authority.

26. Technical requirements

You are responsible for ensuring that you have the correct equipment, software, internet access, printer, paper, ink, storage, and device compatibility to download, open, view, print, and use the Products.

Most Owlaroo Products are supplied in PDF or ZIP format.

You may need PDF reader software and ZIP extraction software to access certain Products.

Owlaroo does not guarantee that Products will work with every device, printer, paper size, software version, browser, mobile phone, operating system, or print setting.

27. Printing and preparation

Owlaroo Products are designed for digital download and home, classroom, or professional printing.

Print results may vary depending on:

printer model;
ink levels;
paper quality;
selected print scale;
page size settings;
colour settings;
borderless printing availability;
PDF reader settings;
paper orientation;
cutting and laminating method.

Owlaroo is not responsible for print errors caused by incorrect customer settings or equipment.

Customers should check the page size, orientation, and print preview before printing large quantities.

28. Availability and changes to products

Owlaroo may update, improve, correct, replace, discontinue, bundle, separate, rename, or remove Products at any time.

Owlaroo does not guarantee that a Product will remain available permanently.

Where a Product is updated after your purchase, Owlaroo may choose to provide updated files, but is not obliged to do so unless required by law or expressly stated.

Owlaroo may correct typographical errors, pricing errors, product description errors, file errors, or technical errors at any time.

29. Errors and inaccuracies

Owlaroo aims to ensure that all information on the Website is accurate and current.

However, errors may occur, including errors in:

product descriptions;
prices;
images;
availability;
currency conversion;
discount codes;
page counts;
file descriptions;
spelling;
technical information.

Owlaroo reserves the right to correct errors, cancel affected orders, refund payments, update product information, or refuse orders where an error is obvious or material.

30. Promotions, coupons, and discounts

Owlaroo may offer promotions, coupons, discounts, launch prices, bundle deals, free downloads, or limited offers.

Promotions may be subject to additional conditions, including expiry dates, minimum spend, product exclusions, usage limits, account restrictions, or regional limitations.

Promotional codes must be applied before checkout is completed.

Owlaroo is not obliged to apply a discount after an order has been placed.

Owlaroo may cancel, amend, or withdraw promotions at any time.

31. Support

Customer support is provided through hi@owlaroo.com.

Owlaroo will make reasonable efforts to respond to support requests within a reasonable time.

Support may include help with download issues, incorrect files, file access, order confirmation, basic product queries, and technical issues relating to Owlaroo’s own files.

Support does not include:

printer setup;
device troubleshooting;
software installation;
lesson planning beyond the Product description;
professional educational advice;
custom editing unless purchased separately;
converting files into unsupported formats;
teaching the Product in your classroom or home.

32. Limitation of liability

To the maximum extent permitted by law, Owlaroo and Owlytic (Pty) Ltd will not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or economic loss, including but not limited to loss of profit, loss of income, loss of business, loss of data, loss of goodwill, loss of opportunity, interruption of operations, teaching disruption, printing costs, replacement costs, or third-party claims.

To the maximum extent permitted by law, Owlaroo’s total liability arising from or relating to a Product, order, download, membership, subscription, website use, or these Terms will be limited to the amount paid by you for the specific Product or order giving rise to the claim.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for intentional misconduct, fraud, or any liability that cannot be excluded under applicable law.

33. Disclaimer of warranties

The Website and Products are provided on an “as is” and “as available” basis, except where applicable law provides otherwise.

Owlaroo does not warrant that:

the Website will always be available;
downloads will always be uninterrupted;
Products will meet every customer expectation;
Products will achieve a particular educational outcome;
files will work with every device or printer;
the Website will be free from errors, delays, viruses, or technical issues;
all product information will be error-free at all times.

Where applicable consumer law gives you non-excludable rights, these Terms do not remove those rights.

34. Indemnity

You agree to indemnify and hold harmless Owlaroo, Owlytic (Pty) Ltd, its directors, employees, contractors, suppliers, licensors, and service providers from any claim, loss, damage, liability, cost, or expense arising from:

your breach of these Terms;
your misuse of the Website;
your misuse of any Product;
your breach of the Product licence;
your unauthorised sharing, resale, redistribution, or commercial use of Products;
your violation of intellectual property rights;
your unlawful conduct;
your submitted content;
your failure to supervise children safely;
your use of Products in a professional, commercial, or educational setting.

35. Breach and termination

Owlaroo may suspend or terminate your access to the Website, downloads, account, membership, or Products if you breach these Terms.

A breach includes, but is not limited to:

sharing digital files;
reselling Products;
uploading Products online;
using Products commercially without permission;
payment fraud;
chargeback abuse;
account misuse;
copying Owlaroo designs;
scraping the Website;
abusive communication;
unlawful conduct.

Where access is terminated due to breach, you may not be entitled to a refund.

Termination does not affect Owlaroo’s rights to enforce intellectual property rights, recover damages, or seek legal remedies.

36. Chargebacks and payment disputes

If you believe there is a problem with your order, you should contact Owlaroo at hi@owlaroo.com before initiating a chargeback or payment dispute.

Where a chargeback or dispute is opened, Owlaroo may suspend access to the relevant Product, account, membership, or download while the dispute is investigated.

Fraudulent chargebacks, false claims, or misuse of payment dispute systems may result in account termination and legal action.

37. Copyright infringement and takedown requests

Owlaroo respects intellectual property rights.

If you believe that content on the Website infringes your copyright or other intellectual property rights, contact hi@owlaroo.com with:

your full name;
your contact details;
identification of the copyrighted work;
the exact location of the allegedly infringing material;
a statement explaining your rights and the alleged infringement;
any supporting evidence.

Owlaroo may remove or restrict access to content while a claim is assessed.

Submitting a false claim may result in liability.

38. Force majeure

Owlaroo will not be liable for delay or failure to perform caused by events beyond its reasonable control, including but not limited to:

internet outages;
hosting failures;
payment gateway failures;
cyberattacks;
power outages;
natural disasters;
strikes;
war;
civil unrest;
government action;
illness;
supplier failure;
technical platform failures;
email delivery interruptions;
events of force majeure.

Owlaroo will make reasonable efforts to restore affected services where practical.

39. Changes to the Website

Owlaroo may change, suspend, discontinue, restrict, or update any part of the Website at any time.

This includes changes to:

product pages;
shop layout;
prices;
categories;
download systems;
account areas;
payment methods;
membership features;
free resources;
blog or learning content.

Owlaroo is not liable for loss arising from changes to the Website, except where required by law.

40. Changes to these Terms

Owlaroo may update these Terms from time to time.

The updated version will apply from the date it is published on the Website, unless stated otherwise.

Your continued use of the Website after changes are published means you accept the updated Terms.

The Terms that apply to a specific order are usually the Terms in effect at the time the order is placed, unless a change is required by law or relates to ongoing access, membership, subscription, or account use.

41. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited, amended, or removed to the minimum extent necessary, and the remaining Terms will continue to apply.

42. No waiver

If Owlaroo does not immediately enforce any right under these Terms, that does not mean Owlaroo has waived the right to enforce it later.

Any waiver must be in writing to be effective.

43. Assignment

You may not transfer, assign, sublicense, sell, or delegate your rights or obligations under these Terms without Owlaroo’s prior written permission.

Owlaroo may transfer or assign its rights and obligations where reasonably necessary for business restructuring, sale, merger, legal compliance, or operational reasons.

44. Entire agreement

These Terms, together with any product-specific terms, checkout terms, licence notes, privacy notices, refund notices, and membership terms shown on the Website, form the entire agreement between you and Owlaroo regarding your use of the Website and Products.

45. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Where you are a consumer in another country, you may also have mandatory consumer rights under the laws of your own country. Nothing in these Terms is intended to remove such rights where they cannot legally be excluded.

46. Dispute resolution

If a dispute arises, you agree to first contact Owlaroo at hi@owlaroo.com and provide a clear description of the issue, your order number where applicable, and the outcome you are requesting.

Owlaroo will make reasonable efforts to resolve disputes fairly and efficiently.

If the dispute cannot be resolved informally, the parties may use mediation, negotiation, or another appropriate dispute resolution process before approaching a court, where appropriate.

Nothing in this clause prevents either party from seeking urgent legal relief where necessary, including for intellectual property infringement, unlawful file sharing, fraud, or misuse of Owlaroo content.

47. Jurisdiction

Subject to any mandatory consumer protection laws that may apply, you agree that the courts of South Africa will have jurisdiction over disputes arising from these Terms, the Website, or Owlaroo Products.

Owlaroo may also take legal action in any jurisdiction where its intellectual property rights are infringed, where unauthorised file sharing occurs, or where enforcement is reasonably necessary.

48. Contact

For questions about these Terms, orders, downloads, product issues, licence requests, or support, contact Owlaroo using the details below:

Owlytic (Pty) Ltd trading as Owlaroo
Email: hi@owlaroo.com
Telephone: +27871531858
Address: 22 Jeremy Road, Hadison Park, Kimberley, 8301, South Africa